Machine generated contents note: pt. ONE Essentials of Engagement
3. Connect with Core Desires
pt. TWO Six Ways to Make a Lasting Impression
1. Take Interest in Others' Interests
5. Discuss What Matters to Them
6. Leave Others a Little Better
pt. THREE How to Merit and Maintain Others' Trust
2. Never Say, "You're Wrong"
3. Admit Faults Quickly and Emphatically
4. Begin in a Friendly Way
8. Appeal to Noble Motives
10. Throw Down a Challenge
pt. FOUR How to Lead Change Without Resistance or Resentment
1. Begin on a Positive Note
2. Acknowledge Your Baggage
3. Call Out Mistakes Quietly
4. Ask Questions Instead of Giving Direct Orders
7. Give Others a Fine Reputation to Live Up To.
Contents note continued: 8. Stay Connected on Common Ground.