Difficult conversations : how to discuss what matters most
(Book)
Author
Contributors
Published
New York, N.Y. : Penguin Books, 2000, c1999.
Physical Desc
xxi, 250 pages : ill. ; 20 cm.
Status
Adult Nonfiction / BUSINESS & FINANCE
158.2 / STONE, D / difficul
1 available
158.2 / STONE, D / difficul
1 available
Description
Loading Description...
Also in this Series
Checking series information...
Copies
Location | Call Number | Status |
---|---|---|
Adult Nonfiction / BUSINESS & FINANCE | 158.2 / STONE, D / difficul | On Shelf |
More Details
Published
New York, N.Y. : Penguin Books, 2000, c1999.
Format
Book
Language
English
Notes
General Note
Originally published: New York, N.Y. : Viking, 1999.
Description
"Whether we're dealing with an underperforming employee, disagreeing with our spouse about money or child-rearing, negotiating with a difficult client, or simply saying "no," or "I'm sorry," or "I love you," we attempt or avoid difficult conversations every day. No matter how competent we are, we all have conversations that cause anxiety and frustration." "Based on fifteen years of research at the Harvard Negotiation Project, Difficult Conversations walks you through a proven step-by-step approach for how to have your toughest conversations with less stress and more success. It shows you how to prepare yourself; how to start the conversation without defensiveness; and how to keep it constructive and focused regardless of how the other person responds. Book jacket."--BOOK JACKET.
Reviews from GoodReads
Loading GoodReads Reviews.
Citations
APA Citation, 7th Edition (style guide)
Stone, D., Patton, B., & Heen, S. (20001999). Difficult conversations: how to discuss what matters most . Penguin Books.
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)Stone, Douglas, 1958-, Bruce. Patton and Sheila. Heen. 20001999. Difficult Conversations: How to Discuss What Matters Most. Penguin Books.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)Stone, Douglas, 1958-, Bruce. Patton and Sheila. Heen. Difficult Conversations: How to Discuss What Matters Most Penguin Books, 20001999.
MLA Citation, 9th Edition (style guide)Stone, Douglas, Bruce Patton, and Sheila Heen. Difficult Conversations: How to Discuss What Matters Most Penguin Books, 20001999.
Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.
Staff View
Loading Staff View.