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Whether meeting a new client or bumping into a potential mate, you only have a few seconds to make a favorable impression. Is that really possible? Author Nicholas Boothman, a lecturer and licensed master practitioner of neurolinguistic programming, believes yes! He introduces a revolutionary approach to face-to-face communication that will help anyone succeed at making meaningful, and immediate, connections. Whether selling, managing, job hunting,
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"Mia's abuela has left her sunny house with parrots and palm trees to live with Mia and her parents in the city. The night she arrives, Mia tries to share her favorite book with Abuela before they go to sleep and discovers that Abuela can't read the words inside. So while they cook, Mia helps Abuela learn English ("Dough. Masa"), and Mia learns some Spanish too, but it's still hard for Abuela to learn the words she needs to tell Mia all her stories....
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"For the last several years, Penn and Kim Holderness have done the hard maintenance and the research. With the help of their marriage coach Dr. Christopher Edmonston, they break down their biggest (and in some cases, funniest) fights. How did a question about chicken wings turn into a bra fight (no, not a bar fight; a bra fight)? How did a roll of toilet paper lead to tears, resentment, and a stint in the guest bedroom? With their trademark sense...
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Dale Carnegie's How to Win Friends and Influence People was first published in 1936, decades before cell phones, email and social networking changed the way we interact with each other. While technology may have changed, Carnegie's lessons on communication and leadership remain just as relevant now as they ever were. Now for the first time, these powerful lessons are given a face-lift and made to apply directly in the fast, computer-driven age that...
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"We all know people who seem capable of connecting with almost anyone. They are the ones we turn to for advice, the ones who ask deep questions but also seem to hear what we are trying to say. What do they know about conversation that makes them so special? And what can they tell us about how communication really works? Supercommunicators, Charles Duhigg argues, understand--some by intuition, some by hard-won experience--that there is a science to...
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"Crucial" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? Crucial Conversations offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives. Based...
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"Every day Iona Iverson, a ... magazine advice columnist, rides the train to work with her dog, Lulu. Every day she sees the same people, whom she knows only by nickname ... Of course, they never speak. Seasoned commuters never do. Then one morning, the man she calls Smart-But-Sexist-Manspreader chokes on a grape right in front of her. He'd have died were it not for the ... intervention of Sanjay, a nurse, who gives him the Heimlich maneuver. This...
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